Privacy Policy

Effective Date: January 1, 2025

At Muhego, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our smart home installation services. By accessing our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our smart home installation services:

1.1 Personal Information

When you contact us or request our services, we may collect:

  • Full name and contact details (email address, phone number)
  • Physical address and property information
  • Payment and billing information
  • Communication preferences and service requirements
  • Project specifications and smart home preferences

1.2 Technical Information

We automatically collect certain technical data when you visit our website:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide smart home installation services, consultations, and project management
  • Communication: To respond to inquiries, provide customer support, and send service updates
  • Payment Processing: To process transactions and manage billing
  • Improvement: To enhance our website functionality and service quality
  • Marketing: To send promotional materials and newsletters (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in delivering our services (payment processors, installation partners)
  • Legal Requirements: When required by law, court order, or governmental regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection: To protect our rights, property, or safety, and that of our customers

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure servers and firewalls
  • Regular security assessments and updates
  • Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and performance
  • Deliver personalized content

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features.

6. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name: Muhego

Address: 350 Dovercourt Road, Toronto, M6J 3E4

Email: [email protected]

Phone: +1 416 876 5432

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Thank you for trusting Muhego with your smart home installation needs.